Every participant experienced a similar level of engagement for the duration of their 12-month involvement in the project:
Eligibility check and recruitment; Pre-intervention Phone Survey; Home Assessment booking.
Participant has a home energy assessment with an expert Energy Assessor. Together, they work out a plan to lower the participant’s power bills. Participants also receive some free retrofit items ($50 value) to help them save energy immediately, as well as discussing further assistance ($250 value).
Each participant is called to discuss their $250 rebate or other retrofit options to further help them save energy. They are also posted a personalised Power Savers Action Plan that acknowledges and recommends key energy actions to take.
Each participant is called for a check-in on their progress and enquiries are made as to what further support they may require. Further communications included summer and winter newsletters, as well as a series of 6 Fact Sheets that could be posted out.
Each participant’s journey ends with a Post-intervention Phone Survey.
Each participant is sent a final thank you, along with some overall results of the project.